Support

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Account

How do I sign in? There's no password.

Enter your email and we send a 6-digit code that works for 10 minutes. Your account stays signed in on one device or browser at a time; signing in somewhere else asks whether to move it there.

I didn't get my sign-in code.

Codes come from noreply@spadesultimate.com, so check spam or promotions. Wait a minute before asking for another; a new code replaces the old one.

How do I change my player name or photo?

Open your profile and choose Edit profile. Your first name change is free; after that it costs 100 gems. Photos can change any time.

Why does my avatar show letters?

If you haven't added a photo, your avatar uses letters from your player name and matches the theme of the person viewing it.

For names with several words, it uses the first letter of the first and last word: LionQueen becomes LQ and AceOfSpades becomes AS. A single word uses its first two letters, keeping their case: Wyld becomes Wy and Breezy becomes Br. Capitals, spaces, underscores and hyphens can separate words.

Other players can have the same initials, so use the full player name or open their profile to identify them.

How do I delete my account or download my data?

Settings → Account & data. A deleted account is removed after 7 days, and signing back in before then cancels it. You can download your data at any time, including your Club membership, contributions and messages you wrote. Club Leaders must transfer leadership or disband their Club before requesting deletion.

Still need help?

Email support@spadesultimate.com with your player name and what happened.